If you access webmail via /webmail, then this shouldn’t be a problem. If you have received an email from us indicating that this has taken place, you’ll want to be sure you’re logging into the webmail on your new server and not your previous server. On occasion, our System Administration team may migrate your account to another server.If you are not receiving any email at all, you’ll want to continue to the next troubleshooting step. If you are receiving some but not all of your email, this is most likely the culprit. If you see a spam folder, please check it first.

If you have SpamAssassin enabled on your account, the emails that you are missing may have been identified as spam by SpamAssassin and either deleted or moved to a spam folder.If it is over quota, delete email to free up space or click the Change Quota link next to the email account and increase the disk quota available for that email account. A list of email accounts will show, and next to each email account will be listed its quota and the actual amount of disk space that it is using. You can check your email account’s quota by logging into your cPanel and clicking the Email Accounts icon. If your email account is over its disk quota, you will not receive email as well.Our webmail video tutorial includes instructions on how to properly log into Webmail and view your email settings. If you send yourself an email and it does not arrive in your webmail account, be sure that you are logging into webmail using your full email address (, for example) as the username, and not using your cPanel username (userna5, for example) as your webmail username.If you’re stuck and not sure why your webmail isn’t working like it should, try out these ideas to isolate a possible solution. Webmail – examples include Horde, Squirrel Mail, and Roundcube.Īn email client – examples include desktop applications such as Microsoft Outlook and Mac Mail, or from a device such as a mobile phone.Ī combination of the above – an example would be checking your email at home/office using a desktop application, and then checking using webmail while at an alternate location. The steps to troubleshoot this issue depend on the way you check your email. This article offers assistance for those users that are unable to receive email.

Not receiving any password reset emails